Terms and Conditions of Ticket Sales

Please read these Terms and Conditions carefully before purchasing a ticket.

By purchasing a ticket from Hamilton Performing Arts Centre, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to both the original purchaser and any subsequent ticket holders and relate to both the sale of tickets and attendance at events.

Please check the date and time on your ticket at time of purchase.

CONDITIONS OF SALE:

  1. This ticket is sold on behalf of the organisation responsible for presenting this event and is subject to the conditions applicable to that event and/or the venue where held.
  2. Tickets may not be exchanged, refunded or returned after purchase except in accordance with the LPA Ticketing Code of Practice.

CONDITIONS OF ENTRY:

  1. You may be denied entry into, or removed from, an event where there is reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
  2. Latecomers may only be admitted at the discretion of the management or a convenient break in the programme.
  3. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones)
  4. Ticket holders enter the venue at their own risk.
  5. Management reserves the right to relocate seats if deemed necessary.
  6. You may be required to submit to a search of your person and/or possessions before entering the event.

DELIVERY OF TICKETS

When purchasing online from our website: www.hamiltonpac.com.au or via phone you can select:

Print at home - your tickets are emailed to the email address provide once the payment process is complete.

Post - your tickets will be posted via Australia Post to the address provided during the checkout process. Allow 5 - 10 business days to receive them.

Collect at box office - tickets are available once the payment process is complete for collection during business hours - Monday to Friday 10am to 5pm.

For all in person ticket purchases:

Tickets are given to you at time of purchase.

Tickets are valid ONLY for the event day/date/time stated on the ticket. Tickets can be purchased in advance, subject to availability, as long as the event is on sale.

VARIATIONS TO PERFORMANCES OR EVENTS:

  1. The right is reserved to withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.

SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

 

CANCELLATIONS / REFUNDS

CANCELLATION PRIOR TO EVENT

You have a right to a refund if the event to which you purchased a ticket for is cancelled prior to the event. When an event is cancelled, Hamilton Performing Arts Centre will advise you as soon as practicable.

If you paid for your tickets by online: the value of the tickets will be automatically credited back to your card.

If you purchased your tickets by phone or in person by credit card / EFTPOS: you will be contacted by Hamilton Performing Arts Centre to complete the refund.

If you purchased your tickets by cash or voucher: you will be contacted by Hamilton Performing Arts Centre to complete a bank authorisation form to credit the refund into your account.

If you purchased your tickets by non-traceable means: you will need to apply for a refund from the Box Office by phone to 03 5573 0429 or in person to 113 Brown St, Hamilton VIC 3300

RESCHEDULING PRIOR TO EVENT

You have a right to a refund if the event to which you purchased a ticket is rescheduled and you cannot or do not wish to attend the rescheduled event.

When an Event is rescheduled, we will advise you as soon as practicable. Your contact details are generally obtained at the point of sale for this purpose. We will endeavour to ensure that you are given seating in a similar location at the rescheduled event.

Hamilton Performing Arts Centre complies with Australian Consumer Law.

Weather Cancellation Policy - Outdoor Performances

What happens if it rains?

Usually performances do proceed if there is only very light misty drizzle, however from time to time it will be necessary to cancel a performance.

While forecasts are naturally used as a guide, the decision to cancel a show is made ONLY on the day of performance.

Weather conditions can be very changeable and very localised. It may be raining in your town but dry and sunny at the performance site. We are very mindful of the comfort and enjoyment of our patrons and we make every effort to not cancel performances unnecessarily. There will be times however, if weather conditions change unexpectedly, when shows are cancelled just prior to a performance or at a time when it is not possible to contact everyone far enough in advance to prevent unnecessary travel.

WEATHER CANCELLATION POLICY - For The Australian Shakespeare outdoor performance. If the Australian Shakespeare Company cancels the performance due to inclement weather the performance will be rescheduled to the following night and your tickets will be valid for that performance. If the rescheduled performance is also cancelled due to inclement weather a refund or credit will be offered.

When a performance is cancelled in advance of the scheduled start time due to weather conditions, where possible and time permitting, every effort is made to inform ticket holders by SMS or telephone.

WEATHER CANCELLATION POLICY - General:

Refunds are only offered if a performance is officially cancelled.

When a performance is cancelled in advance of the scheduled start time due to weather conditions, where possible and time permitting, every effort is made to inform ticket holders by SMS or telephone.